Terms and Conditions

These terms cover all services, such as warehousing, shipping, loading, unloading, door-to-door delivery, inventory management, clearing and forwarding. Specific contracts may outline additional agreements.

The Client is the party requesting logistics services for themselves or others.

Innerjoy Logistics acts as the Service Provider.

Third parties authorised by the Client are also bound by these terms.

Communication may be verbal, electronic or written, provided the parties are identifiable.

The Client must provide accurate details about goods, services and contact information.

Digital and electronic documents are treated as equivalent to physical copies.

The Service Provider will issue invoices and receipts for payments.

Any issue arising during service must be promptly reported to the Client and documented by the Service Provider.

Both parties must keep non-public information confidential and use it only for its intended purpose. Necessary data may be shared with third parties under confidentiality terms.

Tracking and invoice numbers will be provided and accessible only to authorised persons.

Any legal obligation to share information will be promptly communicated.

Services will be delivered in accordance with these terms and any additional agreements.

Services performed under the Client’s direction are undertaken at the Client’s risk.

Goods received will be acknowledged within one week.

A packing list showing the date of receipt of the Client’s items, CBM and duty will be published on our social media platform.

Goods-arrival notifications will be updated on our social media platform.

The Client must track goods from the supplier to the receiving warehouse.

Packages must display clear contact details.

Accurate declarations of package contents are required. Incorrect or missing information may attract penalties.

Goods must be collected within 7 days of arrival. After this period, the Service Provider is not liable for damage or loss.

Unclaimed goods left at the warehouse after 7 days will attract daily storage charges: a flat rate of $1 per day for items under 0.05 CBM, $5 per day for goods under 1 CBM and $10 per day for goods above 1 CBM. For goods shipped by air, an additional charge of $5 per day applies after 7 days.

Unclaimed air-shipped goods will be sold by the Service Provider after 30 days to offset air-freight charges and cover outstanding air fees.

Unclaimed sea-shipped goods after 60 days will become the property of the Service Provider.

Goods must be inspected at pickup. The Service Provider is not responsible for issues identified after collection.

A valid national ID must be presented for collection.

Packages for sea freight must meet a minimum size of 0.01 CBM to reduce the risk of loss.

Innerjoy Logistics is not responsible for goods damaged before arrival at the receiving warehouse.

Innerjoy Logistics is not liable for goods procured through third parties.

Fragile goods must be properly packaged to reduce the risk of damage. Unprotected items are carried at the Client’s risk.

Unauthorised or restricted items must be declared. Non-compliance may result in penalties or seizure.

Initial payments must be agreed upon and settled before services begin.

Charges are based on weight for air cargo and volume, measured in CBM, for sea cargo.

Goods left at the warehouse after 7 days will attract daily storage charges: a flat rate of $1 per day for items under 0.05 CBM, $5 per day for goods under 1 CBM and $10 per day for goods above 1 CBM. For goods shipped by air, an additional charge of $5 per day applies after 7 days.

Irregularly shaped items will be charged based on the size of a standard box.

Packages without clear labelling will attract penalties.

All packages must include A21043 in the address.

Loading dates may differ from departure dates.

Departure typically occurs 7–10 days after loading. Any delay will be communicated.

Clearance at the destination takes approximately 7–10 working days. Clients will be contacted for collection.

Penalties apply to goods not promptly collected after clearance.